City of Rockingham
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Contact Details

City of Rockingham Administration
Civic Boulevard, Rockingham WA 6168

Postal address:
PO Box 2142, Rockingham DC WA 6967

Opening hours:
Monday to Friday 8.30am - 4.30pm

Telephone: (08) 9528 0333
Fax: (08) 9592 1705
Email: customer@rockingham.wa.gov.au

View A-Z contact list of departments and contacts for City of Rockingham programs.
 

Customer Service Charter

The City of Rockingham is committed to providing you with a friendly, positive, professional and efficient service. Our Customer Service Charter outlines our commitment and gives you standards against which to measure our performance.

We will continue to strive to improve the quality and standard of our service.

 

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Customer Service Charter Publication PDF 613 kb

 


Making a service complaint

The City of Rockingham welcomes service complaints as a form of valuable feedback that will assist in ultimately improving services provided to the community.

The City is confident that it can resolve the majority of complaints received, however we are aware that we may not be able to satisfy every customer on every occasion.

A service complaint arises after all reasonable attempts have been made to resolve an issue on an informal basis.

Service Complaints can be made by completing a Customer Service Complaint form.

 

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Customer Service Complaint Policy Publication PDF 917 kb
Customer Service Complaint Form Form PDF 273 kb

 

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